Terms & Conditions
Indonesia e-VOA Visa Assistance Service
Visa Kita is a private visa assistance agency and is not affiliated with the Directorate General of Immigration of Indonesia or any government body. Our package price includes the official government fee (IDR 500,000 PNBP) plus our processing fee. By using our platform, you agree to these terms in full.
1. Scope of Service & Status
SCOPE OF SERVICE & AGENCY STATUS
- Visa Kita provides application assistance, document verification, and priority processing for foreign travelers applying for the Indonesian electronic Visa on Arrival (B1 e-VOA).
- We act solely as an intermediary agency submitting details to the official portal (molina.imigrasi.go.id).
- Issuance, validity, and entry permission are strictly determined by the Directorate General of Immigration of Indonesia.
APPLICANT RESPONSIBILITIES & ACCURACY
The applicant agrees and warrants that:
- All information provided (full name, passport number, DOB, nationality) matches the applicant's official passport exactly.
- The applicant's passport is valid for at least 6 months from the date of arrival in Indonesia.
- Passport photo page scan and selfie uploads are clear, legible, unedited, and uncropped.
- The applicant holds a valid return or onward travel ticket as required by Indonesian immigration laws.
- The applicant is responsible for any delays or rejections caused by inaccurate or false information submitted.
PROCESSING TIMELINES & DELIVERY SLA
Standard Processing
Typically processed within 1 to 24 hours after full document submission & payment confirmation.
Fast Track Priority
Priority queue processing within 60 minutes for urgent arrivals (<3 days landing).
Note: Processing times depend on government portal server availability (molina.imigrasi.go.id). Maintenance outages or system slowdowns beyond our control are excluded from guaranteed SLA windows.
FEES, PAYMENTS & REFUND POLICY
All package rates include the mandatory government PNBP fee of IDR 500,000 per applicant.
Once an e-VOA application has been submitted to the Indonesian Immigration portal, all government and service fees are 100% non-refundable, regardless of whether the visa is approved, rejected, or delayed by government authorities, or if the traveler cancels their trip.
If a cancellation request is received before submission to the government portal, a full refund minus gateway transaction fees will be granted.
ADD-ON SERVICES (TELKOMSEL eSIM & BALI LEVY)
- Free Telkomsel Tourist eSIM: Provided as a complimentary extra through an authorized reseller. Activation and network signal coverage depend on Telkomsel infrastructure and user device compatibility.
- Bali Tourist Levy: Official provincial government fee (IDR 150,000) processed on behalf of travelers entering Bali. Vouchers are sent directly via WhatsApp/Email.
DATA PROTECTION & PRIVACY
All applicant data is encrypted (TLS 1.3, AES-256) and handled in accordance with Indonesian Law No. 27/2022 on Personal Data Protection (PDP). See our full Privacy Policy for details.
LIMITATION OF LIABILITY
Final entry authorization into Indonesia rests exclusively with the Immigration Officer at the port of entry. Visa Kita is not liable for border entry refusals, flight delays, or secondary inspections.
GOVERNING LAW & JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of Jakarta Pusat, DKI Jakarta, Indonesia.